1. What is FINYSTA?
FINYSTA is an online marketplace offering high-quality Grocery, Apparels, and Packaging products, with more categories planned for the future.

2. What categories does FINYSTA currently offer?
FINYSTA currently offers:
• Grocery
• Apparels
• Packaging
More categories will be added as we expand.

3. Are all products on FINYSTA genuine and quality-checked?
Yes, every product listed on FINYSTA undergoes strict quality checks before being made available to customers.

4. Do you offer home delivery for all categories?
Yes, FINYSTA provides doorstep delivery across all categories including grocery items, apparel products, and packaging materials.

5. How long does delivery take?
Delivery typically takes 2–7 business days, depending on your location and product availability.

6. Can I track my order?
Yes, once your order is shipped, you will receive a tracking link via SMS or email.

7. What payment methods are accepted on FINYSTA?
FINYSTA accepts:
• UPI
• Credit/Debit Cards
• Net Banking
• Wallets
• Cash on Delivery (availability varies by location)

8. Is Cash on Delivery (COD) available on all products?
COD is available on most products, but may be limited for some high-value or heavy packaging items.

9. What is FINYSTA’s return policy?
FINYSTA offers a 7-day return or replacement policy for most items, subject to product type and condition.

10. Are grocery items eligible for return?
Only unopened, undamaged grocery items are accepted for return within the valid return window.

11. Can I exchange apparel if the size doesn’t fit?
Yes, apparel items can be exchanged for a different size within 7 days, provided they are unused and have all original
tags.

12. Do you sell eco-friendly packaging materials?
FINYSTA offers multiple eco-friendly packaging options including paper-based bags, biodegradable packaging, and
recyclable materials.

13. Can businesses place bulk orders for packaging materials?
Yes, FINYSTA supports bulk and wholesale orders for packaging supplies. Contact customer support for pricing and
availability.
14. How do I contact FINYSTA customer support?
You can reach our support team via email, phone, or the live chat option available on the website.

15. How do I create an account on FINYSTA?
Click the Sign Up button on the homepage, enter your details, verify your mobile/email, and your account will be created instantly.

16. What should I do if I forget my password?
Use the Forgot Password option on the login page to reset your password through email or SMS verification.

17. Does FINYSTA offer discounts or special promotions?
Yes, we run regular sales, coupons, festival offers, and category-specific deals throughout the year.

18. Can I cancel my order after placing it?
Orders can be cancelled before they are shipped. After shipping, cancellation may not be possible.

19. What if I receive a damaged or wrong product?
In such cases, you can request a return or replacement, and FINYSTA will resolve the issue promptly.

20. Are my payment details secure on FINYSTA?
Yes, we use encrypted and secure payment gateways to protect your financial and personal information.

21. Does FINYSTA deliver groceries to all pin codes?
Delivery coverage varies by region. Enter your pin code on the product page to check availability.

22. Do you offer same-day or next-day delivery?
For select grocery and packaging items in specific cities, express delivery options may be available.

23. Can I update my shipping address after placing an order?
You can update the address before shipment. After shipping, changes cannot be made.

24. Are there any membership or loyalty programs?
FINYSTA is working on a loyalty program that will offer cashback, rewards, and exclusive benefits.

25. Can sellers list their products on FINYSTA?
Yes, qualified sellers and manufacturers can register as vendors. Contact support for onboarding details.

26. Will FINYSTA add more categories in the future?
Yes, FINYSTA is continuously expanding and will introduce new categories based on customer demand.

27. How do I know if an item is in stock?
Product pages clearly display stock availability. Out-of-stock items can be added to your wishlist for notifications.

28. Does FINYSTA provide GST invoices?
Yes, GST invoices are available for all eligible purchases, especially for packaging and business-related products.

29. Are there size guides available for apparel?
Yes, each apparel product includes a detailed size chart to help customers choose the right fit.

30. Can I save items for future purchase?
Yes, you can add products to your Wishlist and buy them later anytime.