Return & Refund Policy

Introduction
Our Return & Refund Policy is designed to provide customers with a safe, reliable, and transparent return experience. At Finysta.com, customer satisfaction is a priority, and we ensure that all return requests are handled fairly, efficiently, and professionally.

Return Eligibility
Customers may request returns within 7 days of delivery for eligible categories. Returns are accepted for damaged items, defective products, incorrect items, missing parts, or quality issues. Items must be unused, unwashed, and in original packaging.

Non-Returnable Items
Certain products are not eligible for return due to hygiene and safety concerns. These include opened grocery items, used clothing, perishable goods, disposable packaging products, and customized packaging material.

Return Process
Customers may initiate a return through their Finysta account or by contacting customer support. Once the request is verified, our logistics partner will schedule a pickup within 48–72 hours. Returned products undergo quality inspection before the refund is processed.

Refund Eligibility
Refunds are issued only after verifying the returned item’s condition. If the product is damaged by the customer or shows signs of misuse, the refund may be denied.

Modes of Refund
Refunds may be issued in:

• Original payment method
• Finysta Wallet
• Bank transfer

Processing time may vary between 3–7 working days.
Exchange Policy
Clothing items are eligible for size exchanges if the requested size is available. Exchanges are not permitted for color preferences or personal dislikes.

Order Cancellation
Customers may cancel orders before shipment. Once shipped, cancellations must follow the return process.

Damaged or Wrong Item Delivery
Customers must report such issues within 24–48 hours of receiving the order. Photo or video proof may be required.

Return Pickup Rules
If the customer is unavailable during pickup attempts, the pickup may be rescheduled. Repeated failures may invalidate the return.

Policy Misuse
Finysta.com reserves the right to reject return requests from users who exhibit suspicious or fraudulent activity.

Final Decision Authority
Finysta.com shall have sole discretion in approving or rejecting return requests based on guidelines.